May 8, 2025

ASSISTANT Operations Manager

A.                           POSITION IDENTIFICATION 
 

Job Title:                    Assistant Operations Manager

Department:               Food And Beverage   

Company:              JDC II Limited

Role Overview: The Assistant Operations Manager plays a vital role in supporting the Operations Manager in overseeing and coordinating day-to-day operational activities within the organization. This position requires strong organizational, communication, and leadership skills to ensure smooth and efficient operations across departments.

B.                         Essential Duties and Responsibilities

  • Front-of-House Management: Assist in managing front-of-house operations and ensuring excellent customer service standards are maintained.
  • Staff Supervision: Support the Operations Manager in supervising staff, and ensuring adherence to company policies and procedures, and providing training and coaching as needed.
  • Inventory and Supply Management: Assist in monitoring inventory levels and placing orders with vendors and ensuring timely deliveries while minimizing waste and controlling costs.
  • Quality Control: Collaborate with the necessary departments to ensure quality standards, oversee and address any concerns regarding prompt service.
  • Health and Safety Compliance: Ensure compliance with health and safety regulations and sanitation standards, conducting regular inspections of the restaurant premises, equipment, and facilities, and addressing any issues promptly.
  • Customer Satisfaction: Work closely with the front-of-house team to ensure exceptional customer experiences, handle customer inquiries and complaints professionally, and implement measures to enhance customer satisfaction and loyalty.
  • Financial Management: Assist in managing restaurant budgets, tracking expenses, and analyzing financial reports to identify opportunities for cost savings and revenue growth.
  • Shift Management: Support the Operations Manager in scheduling and staffing for shifts, assigning duties, and overseeing the smooth flow of operations during peak hours.
  • Training and Development: Assist in training new hires on restaurant policies, procedures, and service standards, and provide ongoing coaching and feedback to staff to enhance their performance and skills.
  • Promotions and Marketing: Collaborate with the marketing team to implement promotional activities, special events, and marketing initiatives to attract customers and drive sales.
  • Vendor and Supplier Relationships: Manage relationships with vendors and suppliers, negotiate contracts, and ensure the timely delivery of high-quality ingredients and supplies at competitive prices.

Performs related duties and other projects as assigned by the management.

C.                         REPORTING RELATIONSHIP       


Reporting to Operations Manager

D.                         QUALIFICATIONS   

  • Education: Bachelor’s Degree in Hospitality Management / or equivalent
  • Skills: Previous experience in the position or similar role with a strong understanding of operations
  • Excellent communication, leadership, interpersonal skills.
  • Ability to multitask, prioritize tasks, and work effectively in s a fast-paced environment.
  • Proficient in the use of Microsoft Office Tools, Micros, Omega, squirrel, BIM and other P.O.S systems Excellent writing and speaking skills.
  • Experience: At least 4-5 years of related experience in the same related field
  • Competencies:
    • Influencing/Persuasiveness
    • Cultural Awareness
    • Customer Service Orientation

Salary: Commensurate with qualifications and related job experience

Application Deadline: Please submit your application along with Curriculum Vitae and the names & contact of two professional references.

Applications should be addressed to:

HR & Administrative Manager

Joyau Des Caraibes Ltd

Silk Cotton 1

Ballast Ground, St. George’s

Email: info@jdcgrenada.com