ASSISTANT Operations Manager
A. POSITION IDENTIFICATION
Job Title: Assistant Operations Manager
Department: Food And Beverage
Company: JDC II Limited
Role Overview: The Assistant Operations Manager plays a vital role in supporting the Operations Manager in overseeing and coordinating day-to-day operational activities within the organization. This position requires strong organizational, communication, and leadership skills to ensure smooth and efficient operations across departments.
B. Essential Duties and Responsibilities
- Front-of-House Management: Assist in managing front-of-house operations and ensuring excellent customer service standards are maintained.
- Staff Supervision: Support the Operations Manager in supervising staff, and ensuring adherence to company policies and procedures, and providing training and coaching as needed.
- Inventory and Supply Management: Assist in monitoring inventory levels and placing orders with vendors and ensuring timely deliveries while minimizing waste and controlling costs.
- Quality Control: Collaborate with the necessary departments to ensure quality standards, oversee and address any concerns regarding prompt service.
- Health and Safety Compliance: Ensure compliance with health and safety regulations and sanitation standards, conducting regular inspections of the restaurant premises, equipment, and facilities, and addressing any issues promptly.
- Customer Satisfaction: Work closely with the front-of-house team to ensure exceptional customer experiences, handle customer inquiries and complaints professionally, and implement measures to enhance customer satisfaction and loyalty.
- Financial Management: Assist in managing restaurant budgets, tracking expenses, and analyzing financial reports to identify opportunities for cost savings and revenue growth.
- Shift Management: Support the Operations Manager in scheduling and staffing for shifts, assigning duties, and overseeing the smooth flow of operations during peak hours.
- Training and Development: Assist in training new hires on restaurant policies, procedures, and service standards, and provide ongoing coaching and feedback to staff to enhance their performance and skills.
- Promotions and Marketing: Collaborate with the marketing team to implement promotional activities, special events, and marketing initiatives to attract customers and drive sales.
- Vendor and Supplier Relationships: Manage relationships with vendors and suppliers, negotiate contracts, and ensure the timely delivery of high-quality ingredients and supplies at competitive prices.
Performs related duties and other projects as assigned by the management.
C. REPORTING RELATIONSHIP
Reporting to Operations Manager
D. QUALIFICATIONS
- Education: Bachelor’s Degree in Hospitality Management / or equivalent
- Skills: Previous experience in the position or similar role with a strong understanding of operations
- Excellent communication, leadership, interpersonal skills.
- Ability to multitask, prioritize tasks, and work effectively in s a fast-paced environment.
- Proficient in the use of Microsoft Office Tools, Micros, Omega, squirrel, BIM and other P.O.S systems Excellent writing and speaking skills.
- Experience: At least 4-5 years of related experience in the same related field
- Competencies:
- Influencing/Persuasiveness
- Cultural Awareness
- Customer Service Orientation
Salary: Commensurate with qualifications and related job experience
Application Deadline: Please submit your application along with Curriculum Vitae and the names & contact of two professional references.
Applications should be addressed to:
HR & Administrative Manager
Joyau Des Caraibes Ltd
Silk Cotton 1
Ballast Ground, St. George’s
Email: info@jdcgrenada.com